The bus was late. Am I entitled to a refund?
No. While Merimont TF makes every effort to provide on-time
service, it does not guarantee its departure and arrival times,
which may be affected by any number of factors including
weather, traffic, or mechanical problems. Merimont TF is not
liable for any inconvenience or expense caused as a result of
such a delay.
The bus was late and I missed a connection on another bus
line. Am I entitled to a refund of the other ticket?
No. Merimont TF is not liable for the expense of connecting
bus service missed as a result of a delay. However, you may wish
to contact the connecting bus line for their specific refund
procedures.
The bus was late and I missed a connecting flight. Am I
entitled to a refund of the cost of my plane ticket? No. Merimont TF is not liable for any other travel
expense caused as a result of a delay.
I just learned of a lower fare available, but I already
bought the ticket at a higher price. How do I receive a refund? Fares are subject to change at any time without
notification. Once you are ticketed, you cannot "downgrade" to a
lower fare. If you paid a lower fare and the rate was increased, you would not be asked to pay the
difference.
I may qualify for Promotion Code discount, but I already
bought the ticket at a higher price. How do I receive a refund? Once you receive a confirmation, Merimont TF is not able
to change your fare or add promotion codes. Please be sure to
enter the promotion code at the time of booking.
I haven't used my ticket. Can I get a refund? All travel booked with Merimont TF is non-refundable. If you
cancel with our dispatch department before your travel is meant
to take place we will issue a credit for future travel. If a credit
is issued
to you, this will be valid for 6 months from the first date of
travel as listed on your confirmation. You will be issued a
credit reference which must be provided by you at the time of
rebooking.
Why does
Merimont TF have a No Refund Policy?
We reserve our
vehicles in good faith and plan our schedules accordingly,
additionally the Credit Card
Companies charge a very large fee for processing refunds. In
order for us to keep our fares low, it is necessary for us to
have a No Refund Policy. If you find it necessary to cancel all
or a portion of your trip, you will be credited for that amount
towards future travel. If this is agreed by Merimont TF, you
will be issued with a credit note which is valid for 6 months
from the original date of travel. Cancellations MUST be made at
least 24 hours in advance of your travel by calling our dispatch
department.
Travel Policies
Baggage Policy Merimont TF
LLC will be pleased to accept two pieces of luggage free of
charge. In addition, you are permitted two carry-on items
that must be able to fit in the overhead compartment or
under the seat in front of you. For your safety, Merimont TF
LLC does not permit carry-on bags to be in the aisle way at
anytime. Laptop computers may be brought aboard as one of
two allowed carry-on items. Merimont TF
LLC reserves the right to refuse any carry-on or item of
luggage for security purposes.
The maximum allowable weight for baggage is 50 lbs. per
individual piece. For excess, oversize or overweight items
there will be an additional charge of $25 per piece on
mainline services and $15 per piece for on demand services.
You must be able to carry your own luggage.
Merimont TF, LLC. is not responsible for luggage that is left
behind.
Bicycles are not accepted on any of our services unless by prior
agreement with the company
Prohibited Items
Prohibited items include acids, ammunition, animals,
combustible liquids, compressed gases, corpses, cremated
remains, explosives, firearms of all types, fireworks,
flammable liquids, furniture, hazardous materials (poisons,
radioactive materials, etc.), materials with a disagreeable
odor, matches, merchandise for resale, protruding articles,
or any unsecured articles including those in plastic or
paper bags. Electronic equipment (television, stereos,
etc.), film (flammable), and perishable items (food). Oxygen
Tanks are strictly prohibited to be checked in or brought
on-board.
Return To
TopCheck-in Procedures
Passenger check-in is available on-board 5 minutes prior to
scheduled departure. Merimont TF recommends passengers
arrive at the departure station location at least 15 minutes
prior to their scheduled departure. Passengers presenting
themselves on-board without a reservation will not be
permitted to travel. Advance
Reservations are required!
Passengers not at the designated collection point at the
agreed time and who have not contacted us will be considered
a no show. No refunds will be given.
Return To
TopConditions Of Carriage
Merimont
TF wishes everyone a pleasant journey when they
travel with us. However, it is necessary for all of our
passengers to maintain an acceptable level of conduct when
traveling.
1. Valid
Government Issued Identification is required to board all
Merimont TF LLC Shuttles and must be shown if requested
2. Schedules and Fares are subject to change without prior
notice.
3. Departure date and time may be changed once with no
penalty by prior arrangement with Merimont TF and is subject
to availability. 4. Service reschedules are only allowed if requested at least 2
hours prior to traveling for our Mainline service within
normal office hours 9am to 6pm. Issued Credits are to be
used within 6 months of the reservation date and for an
equal or lesser value trip. No multiple booking will be
considered.5. On any private/on
demand service or portion of transfer additional stops or
changes to the destination should be made through our
Dispatch Center by calling 1877 246 4786 option 4.
Dispatcher on duty will check availability and if any price
difference is due will notify you and request payment.
Assigned drivers are not authorized to do so unless they’re
approved by our Operations Department. 6. Merimont TF
LLC will not be responsible for delays caused by breakdowns,
road conditions, weather, or other conditions beyond our
control
7. Merimont TF LLC will not be responsible for lost or
stolen tickets.
8. Merimont TF LLC reserves the right to refuse passage to
any passenger9.Car seats
are only provided free of charge as a courtesy to our
passengers on first come first served basis and we are not
able to guarantee their availability. No refunds will be
provided either partial or total for car seat unavailability
.To assure a
car seat for your trip, please bring your own. We will
gladly store it for you if you have booked a round trip with
us. 9b- Car seat
Policy : MERIMONT TF, LLC is not to be held liable for car
seat use. Driver will provide the car seat to the passenger.
Driver will not attach car seat to vehicle or hold children
while parents attach car seat to the vehicle. Use of car
seat is at passengers discretion only, therefore passenger
assumes all responsibilities and is liable for this.
10. Merimont TF LLC does not allow passengers to consume
their own alcoholic beverages while on-board.
11. Customers are responsible for any damage that occurs on
our shuttles as a result of negligence.
12. Merimont TF LLC reserves the right to substitute
equipment based on operational needs.
13. A No Show will be considered for Mainline Scheduled
Services if we do not have contact with you within 10
minutes of your scheduled pick up time, please ensure the
cell no given at the time of booking is accurate and that it
is switched on during the day of travel. Passenger check-in
is available on-board 5 minutes prior to scheduled
departure. Merimont TF LLC recommends passengers arrive at
the departure station location at least 15 minutes prior to
their scheduled departure. No refunds will be given and no
credits will be issued for No Show. If you have booked a
roundtrip the return will automatically be cancelled.
14. Merimont TF LLC
is not responsible for late arriving flights or disembarkation
from ships. Wait time for the first 30 minutes after scheduled
departure time is complimentary for private/on demand services
only. Each 30 minutes thereafter is charged at a rate of $50.00
incrementally for vehicles up to 14 passengers and an hourly
charter rate for all other vehicles. It is your responsibility
to advise us if you are delayed. We will do our best to
re-accommodate you but cannot guarantee availability. If we do
not have contact with you within the first 30 minutes after
scheduled pick up we will consider you a no show.
15. Merimont TF LLC is not responsible for inaccurate
information provided by our customers Return To
TopCustomer Service
The Customer Service Department handles refund requests,
commissions request, complaints or other issues.
Use the
Contact Us
Form.
Vehicles
Merimont
TF acts as a booking agent for contracted services.
When booking you agree to hold us harmless for actions by
others and our sole liability is limited to a refund of
monies paid to us.
Driver Gratuity
All Merimont TF trips have Driver Gratuity built in to
the fare. If you find your driver extraordinary, you are
welcome to give the driver an additional tip.
Infants under 2 years of age not occupying a seat may be held in
the lap, free of charge with a fare paying passenger on ondemand
services only. One (1)
infant per paying passenger. Children over the age of 2
years must pay for an individual seat at the regular fare.. On
scheduled services we charge per person regardless of age.
Return To Top
Payments
TF accepts Visa, MasterCard and Discover We do
NOT accept American Express
Return To Top
Privacy Policy
At Merimont TF, we are concerned about your privacy, and take
steps to safeguard the information you submit to us, whether
over the Internet, by telephone, or by other means. We do not
share information about you with any third party without your
specific consent. If you have further questions concerning the
policy or the safety of your personal information,
please
contact us.
All travel on Merimont TF is non-refundable.
If you miss your scheduled trip
departure time, Merimont TF assumes no liability and a refund
will not be issued. However, we will make every attempt to
contact you at the telephone number you provided during the
reservation process to ensure that you are given every
opportunity to reschedule if necessary. Rescheduled Tickets are valid for
6 months from date of issue.
If you have any questions, please contact your Reservations
Sales Agent or Travel Agent.
Merimont
TF does not issue paper tickets. Reservations will be
confirmed by email with your payment reference and travel
confirmation number. If you do not receive this email
Booking Confirmation email please contact us as your travel
may not have been reserved.
Return To Top
Trip Cancellations
If any one scheduled trip has less than 4 Passengers
Reserved, it is possible that Merimont TF LLC may find it
necessary to combine two trips into one making it more
feasible to operate the trip. We apologize in advance if
this happens to your trip. Merimont TF LLC shall notify you
at least 12 hours prior to a trip cancellation if it is for
the purpose of combining of trips.We will
attempt to contact you at the telephone number or email
address provided to offer alternative travel but cannot be
held responsible for if you do not reply and the trip is
cancelled..
Return To Top
Trip Delays Merimont TF makes every
attempt to run on-time according to our schedules, however,
traffic conditions and weather may alter our departure and
arrival times. When this happens, we make every attempt to
communicate with our passengers to keep them informed as to
the cause of the delay and the estimated time of departure /
arrival. We thank you in advance for your patience and
understanding the unavoidable delays are beyond our control.
Please understand that
Merimont TF will not provide full or partial refunds due
to delays that are not within our control.
Return To TopUnaccompanied Minors
Carriage at the discretion of Merimont TF.
Return To Top
Merimont TF reserves the right to substitute equipment
and services based on operation needs. We apologize in
advance if the vehicle you are traveling on does not have
all of the amenities listed on our web site.
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...THE
Shuttle People
